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Austin Insurance Group
Privacy Policy
Last updated: 11/18/2025
Austin Insurance Group (“we”, “us”, or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, and protect information when you interact with us through Facebook, including:
Our Facebook Page and postsFacebook messages (Messenger)Facebook lead formsFacebook satisfaction or feedback requests (surveys, ratings, comments, reviews, polls, etc.)Any other Facebook tools we use to ask for your feedbackWe operate only in the State of Indiana. By engaging with our Facebook content or submitting your information through Facebook, you agree to the practices described in this Policy, as applicable under Indiana law and any other laws that may apply.1. Information We Collect
We may collect the following types of information when you interact with us on Facebook:
1.1 Information You Provide Directly
Contact information (e.g., name, email address, phone number)Feedback and survey responses (e.g., satisfaction ratings, comments, suggestions)Insurance-related interests (e.g., “interested in auto quote,” “need home insurance review”)Other information you choose to share in comments, messages, forms, or reviewsPlease do not share sensitive personal information (such as Social Security numbers, banking details, medical information, or policy numbers) via Facebook comments or messages. If we need that information, we will direct you to a more secure channel (phone, secure form, or email).
1.2 Information Collected Automatically by Facebook
Facebook may collect certain information automatically when you interact with our content, such as:
Your device and browser informationYour approximate locationYour interactions with our posts, ads, and page (likes, shares, clicks)This information is generally provided to us in aggregated or anonymized form through Facebook Insights and Facebook Ads Manager. We use it to understand trends and improve our services and marketing. We do not control how Facebook collects or processes this information—please see Facebook’s Data/Privacy Policy for details.2. How We Use Your Information
We may use the information we collect from Facebook for the following purposes:
Customer Satisfaction & Service ImprovementTo understand your experience with Austin Insurance GroupTo respond to questions, complaints, or feedbackTo improve our products, services, and customer supportCommunicationTo reply to your comments and messages on FacebookTo follow up on your feedback or requests (e.g., quote requests, policy questions)To send you information about our services, when appropriateMarketing & AdvertisingTo measure the performance of our Facebook posts and adsTo create audiences for Facebook advertising (e.g., people similar to those who engaged with our page or forms) where allowed by Facebook’s policies and applicable lawTo offer insurance products, promotions, or educational content that may be relevant to youLegal & ComplianceTo meet legal, regulatory, or compliance obligations under Indiana law and applicable federal lawTo protect our rights, property, or the safety of our customers, staff, or the public3. Legal Basis for Processing
Where applicable, we rely on one or more of the following legal bases when handling your information:
Your consent (for example, when you submit a Facebook form or respond to a feedback survey)Performance of a contract or steps taken at your request (for example, when you ask for a quote or information about coverage)Legitimate interests (for example, improving our services, understanding customer satisfaction, and promoting our business)Compliance with legal obligations under Indiana and federal law4. How We Share Your Information
We do not sell your personal information. We may share your information in the following situations:
Service Providers / Business Partners
We may share information with trusted third-party providers that help us with:Customer relationship managementMarketing and advertising services (including Facebook tools)Data analysis and reportingThese providers are required to protect your information and use it only for the services they provide to us.Insurance Carriers and Partners
If you request a quote or service, we may share necessary information (securely and outside of Facebook) with:Insurance carriersUnderwriting partnersOther insurance-related partners
as needed to provide the requested services.Legal or Regulatory Purposes
We may disclose your information where required to:Comply with applicable laws, regulations, or legal processesRespond to lawful requests from public authoritiesProtect our rights or the rights, safety, or property of others5. Data Security
We take reasonable administrative, technical, and physical measures to protect your information. However, Facebook is a public platform, and:
Information you post in comments, reviews, or public interactions may be visible to others.Facebook’s own security and privacy controls are outside of our control.For your protection, do not post or send sensitive personal information via Facebook. If necessary, we will move the conversation to a more secure method (phone, secure form, or email).6. Data Retention
We retain your information for as long as necessary to:
Fulfill the purposes described in this PolicyComply with legal, regulatory, and business requirements under Indiana and federal lawResolve disputes and enforce our agreementsInformation stored directly on Facebook (e.g., comments, messages) will also be subject to Facebook’s retention policies.7. Your Privacy Choices & Rights (Indiana)
As an Indiana resident, you may have certain rights under applicable privacy and consumer protection laws, which may include, where applicable:
Access – You may request information about the personal data we hold about you.Correction – You may ask us to correct inaccurate or incomplete information.Deletion – You may request that we delete certain personal information, subject to legal and regulatory requirements (for example, records we must keep for insurance, tax, or compliance purposes).Restriction or Objection – In some cases, you may object to or request that we limit certain uses of your information, such as certain types of marketing.Withdrawal of Consent – If our processing is based on your consent, you may withdraw that consent at any time, which will not affect the lawfulness of processing before withdrawal.To exercise these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before fulfilling a request.
You can also manage many of your preferences directly on Facebook, including:
Ad preferencesPrivacy and profile visibility settingsBlocking or unfollowing pagesPlease refer to Facebook’s own settings and policies for more information.8. Third-Party Links & Facebook’s Policies
Our Facebook Page may contain links to websites, services, or apps that are not operated by Austin Insurance Group. We are not responsible for the privacy practices of those third parties.
Your use of Facebook is also governed by:
Facebook’s Terms of Service, andFacebook’s Data/Privacy PolicyWe encourage you to review Facebook’s policies to understand how they collect and process your data.9. Children’s Privacy
Our Facebook content and satisfaction activities are intended for adults. We do not knowingly collect personal information via Facebook from children under the age of 13 (or any higher age threshold where required by law). If you believe a child has provided us with information via Facebook, please contact us so we can take appropriate steps.10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements in Indiana or at the federal level. The “Last updated” date at the top of this page indicates when the Policy was last revised.
We recommend reviewing this Policy periodically. Continued interaction with us on Facebook after changes are posted means you accept the updated Policy.11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Austin Insurance Group
Attn: Privacy Officer
Email: [[email protected]]You may also contact us directly through Facebook Messenger, and we will guide you to a secure communication channel if your request involves sensitive information.